Refunds

If Pilcrow isn’t right for you, you can have your money back within 14 days of any payment, for any reason.

Within 14 days of a payment

You can get a full refund within 14 days of any payment: your first payment, a renewal, or a lifetime purchase. You don’t need to give a reason.

How to ask for a refund

Payments are handled by Paddle, our reseller. Request a refund at paddle.net using the email address on your receipt, or email us at help@writepilcrow.com and we’ll sort it out. Refunds go back to the way you paid.

After 14 days

After 14 days, payments aren’t refundable, except where the law requires a refund. You can cancel at any time in Settings on the web. Cancelling stops the next renewal, and you keep Standard until the end of the period you’ve paid for.

Refunds and owning Standard

A refunded payment no longer counts toward owning Standard. If you’re refunded for a lifetime purchase, or for the payment that made Standard yours, your account goes back to the free plan. Nothing is deleted: see what happens to your projects.

Your legal rights

This policy doesn’t affect your legal rights as a consumer where you live, including your rights if Pilcrow is faulty or not as described.